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Tigerpaw CRM+

The Tigerpaw CRM+ Business Suite comprises of 4 tightly integrated CRM software modules for contact management, sales management and quoting, customer service management, and inventory control. The Business Suite is designed to track prospects throughout the sales cycle and all touch-points with customers after the sale.

Tigerpaw CRM+ offers full field service automation for those businesses who require better control over their active customer service and field service operations.

Tigerpaw CRM+ seemless and tightly integrated core modules, provide a 360 degree view of all customer transactions from the very first prospect call to providing customer related servicing to those new and existing customers.

Tigerpaw CRM+ offers integration to back office applications such as accounting programs, a choice of web modules for remote access, mobility via PDA or wireless hand held devices, CTI and telephony integration and inventory movement via barcode scanning.

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Tigerpaw Add Ons

When utilising the features of the Tigerpaw CRM+ solution, it is important to make sure that the application is able to scale to meet all of your business requirements. Tigerpaw CRM+ has a range of third party applications available to extend the functionality of the the overall solution.

These products include web portals; for both employees and customers, barcode scanning tools, integrated telephony solutions, vehicle tracking and mapping solutions, shipping and courier tracking and more.

With the addition of the third party add on tools, Tigerpaw CRM+ becomes a total end to end solution to be beneficial to any sized organisation.

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Tigerpaw Mobility

The ever increasing pace of business today, requires that information obtained in the field is gathered quickly and effectively and transferred back to the central office location for immediate processing.

Employers require high levels of efficiency in the field. They require information relating to OH&S, human resources, time sheets, expenses and specific service order detail ot be captured in the field. They need their technicians to have the tools to increase their effectiveness while lowering their overall costs.

Field technicians need to be able to enter data real time, pull data from the central system when required, fast and with ease. They want less paperwork, but maintain the ability to have instant access to key information relating to their day to day activities.

Using the combined power of Tigerpaw CRM+ and award winning mobility tools, CCS offers businesses a true end to end CRM solution which extends to the field for both sales and service orientated staff.

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